Help

 HELP CENTRE

FREQUENTLY ASKED QUESTIONS


What is a social score?

 

Your social score is the result of a detailed analysis of all your social media interactions, including any indication of your spending habits, and when and where you post. Direct Social will create a complete overview of your social media presence, translating this into a score which can be used to define your personality, including how trustworthy, employable and creditworthy you appear to be.

 

Why does my social score matter?

A growing number of companies, including banks and major employers, are using social scoring to assess people and make decisions. This means that your social media activity could directly affect important moments in your life, such as whether you get the job you want or bank loan you need.

 

What will my digital footprint report consist of?

Your report will present a complete breakdown of your social media presence, including your total social score, the personality traits you display online, when you are most active on social media, where you post from according to your profiles, your spending habits, and the most frequently used words in your posts. Essentially, it’s all your social media activity, all in one place.

 

How do I get my digital footprint report?

All you need to do to get a full digital footprint report is to add your Facebook, Twitter and LinkedIn profiles to your Direct Social account, then go to your dashboard. Make sure you add your profiles for all three if you have them, so we can create the most accurate, reliable report.

How many times can I see my social score?

As a subscriber to Direct Social, you get unlimited access to your dashboard. You can check your social score as often as you like, day or night.

 

Can I change my contact details?

It’s simple to change your details – just sign in and go to your profile page. There, select the ‘My Details’ panel and amend your information. Any changes will take effect immediately.

Can I change my password?

Change your password whenever you want, as often as you like. Sign in, go to your profile page and click on ‘Change Password’. Once you’ve entered your new choice, click to confirm the change and it will take effect immediately.

Can I change my payment information?

To update or correct your payment information, you’ll need to get in touch with our customer services team. Fill out the contact form on our help page, email us at care@direct-social.co.uk or call us on 0845 565 1932, from Monday to Thursday 9am-6pm, Friday 9am-5pm. We’ll be happy to help you.

Can I cancel my subscription?

You’re free to cancel your subscription to Direct Social at any time. Sign in to your account, go to your profile page, and click on ‘Cancel Account’. Once you’ve confirmed your request by clicking ‘Yes, Cancel Account’, your subscription will end and you won’t be charged again.

Why have I been charged £38.30?

 

When you signed up to Direct Social, we gave you a FREE 7-day trial period to allow you to test the product. Once this ended, you agree to pay £38.30 each month to continue your subscription and keep using our services. If you don’t wish to be charged any more, you can cancel your account at any time.

 

 

Can I have a refund?

Direct Social is a monthly subscription service. After your FREE 7-day trial, a monthly fee of £38.30 applies. You may cancel your account at any time, without penalty. However, you are not entitled to receive a refund for any payments debited before the point of cancellation.

 

How do I sign in to Direct Social?

 

To sign in, click here, then enter your email address and password to access your account.

 

I’m having trouble signing in. Can you help?

 

If you experience any difficulties when you try to sign in to Direct Social, click on ‘Forgotten Password?’ in the sign-in window. You’ll quickly receive an email from us allowing you to reset your password and regain access. If this doesn’t work, contact our customer services team using the form on the help page, or by emailing us at care@direct-social.co.uk or calling us on 0845 565 1932, from Monday to Thursday 9am-6pm, Friday 9am-5pm. A member of the team will be happy to help you.

CONTACT US

Speak to a member of our helpful Direct Social team directly today!

Our offices are open Monday to Thursday 9am-6pm, Friday 9am-5pm. We are closed at weekends and on bank holidays.

Talk to us: 0845 565 1932

Email us: care@direct-social.co.uk

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Monday – Thursday: 9am-6pm

Friday: 9am-5pm